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Telephone calls to Lothian and Borders Police are handled principally by the new Force Communications Centre at Bilston. The Communications Centre is a purpose-built, state-of-the-art facility capable of handling all 999 and non-emergency calls in the Force area. Each year the Centre handles over one million telephone calls, including about 140,000 999 calls. The Centre is divided into two areas: one for call handling and the other for dispatching police officers. All the staff have highly sophisticated communication software to help them carry out what is often a complex job. Please note that the Force Communications Centre is closed to the general public, however your local police station will provide assistance if you wish to make an enquiry in person.
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