Contact Us
Emergency
In an emergency always dial 999. An emergency
means someone is in immediate danger, or a crime is taking place
right now. If it is not an emergency, please do not call
999.
We try to answer 999 calls within 10 seconds or quicker if
possible. However, only one in every six 999 calls is a real
emergency.
Non Emergency
For all non-emergency issues or enquiries relating to police
business, you can contact us via:
Please note - this e-mail address is only monitored on weekdays
during office hours. If your e-mail is about an ongoing incident
you can phone:
 |
Tel: 0131 311 3131 for non-emergencies
Tel: 999 for emergencies |
|
Tel: 0800 555 111 for
Crimestoppers |
Contact your local station in:
( your call may be initially answered at the Communications
Centre)
- We welcome queries about police business by email. If our
Communications Centre staff can answer the query, we will reply
with the answer within 5 days. If the query needs to be referred to
a specialist department, you will be informed that this is has been
done.
- The best time to telephone the police for routine
enquiries is early afternoon. The really busy periods tend to
be Monday mornings, early evenings (every day) and Fridays and
Saturdays from late afternoon until the early hours of the next
morning. Although we do our best to provide more staff at these
times, the demand is sometimes very high indeed. If you want to
avoid the call queues that many of us are familiar with from our
experiences of call centres, it’s worth avoiding these peak
times.
- Your call is important to us especially if it’s about
police business. However, many people call the police to ask about
the weather, shopping times, road closures, railway timetables and
so on. Whilst we always try our best to help, we would ask that you
consider first whether or not your question is really a police
one.
Complaints about the police
To make a complaint about the police, please either:
For complaints procedure please refer to the leaflets
below.
Downloadable Leaflets
