Emergency

In an emergency always dial 999. An emergency means someone is in immediate danger, or a crime is taking place right now. If it is not an emergency, please do not call 999.

We try to answer 999 calls within 10 seconds, and even faster if possible. However, only one in every six 999 calls is a real emergency.

Non-Emergency

For all non-emergency issues or enquiries relating to police business, you can:

• check our frequently asked questions here
• email us on enquiries@lbp.pnn.police.uk
• telephone your local station in Scottish Borders, West Lothian, Midlothian, or East Lothian (If your call cannot be taken at your local station it will be diverted to the Communications Centre)
• telephone our Communications Centre staff on 0131 311 3131
• Phone Crimestoppers on 0800 555 111
  

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In Person

Public Counter opening times
City of Edinburgh

Force Headquarters

Lothian and Borders Police
Force Headquarters
Fettes Avenue
EDINBURGH
EH4 1RB.

(e) enquiries @ lbp.pnn.police.uk
Email is not monitored 24 hours a day. If you require an immediate response please telephone. If it is an emergency, call 999.

Tel. No. 0131 311-3131 Fax. No. 0131 440 6889

CrimeStoppers - 0800 555 111

Information Centre - 188 High Street, Edinburgh EH1 1QS. 0131 226 6966

Textphone / Minicom - 0131 311 3944

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Complaints about the police

To make a complaint about the police, please either email us at
(e) complaints.conduct @ lbp.pnn.police.uk or telephone 0131 311 3377

Please note that the above email address is only for contacting the Complaints and Conduct Department. For all other matters, please use enquiries @ lbp.pnn.police.uk

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Force Communications Centre

Telephone calls to Lothian and Borders Police are handled principally by the new Force Communications Centre at Bilston.

The Communications Centre is a purpose-built, state-of-the-art facility capable of handling all 999 and non-emergency calls in the Force area.  Each year the Centre handles over one million telephone calls, including about 140,000 999 calls.

1. We welcome queries about police business by email. If our Communications Centre staff can answer the query we will reply with the answer within 5 days. If the query needs to be referred to a specialist department you will be informed that this is has been done.
   
   
2. The best time to telephone the police for routine enquiries  is early afternoon. The really busy periods tend to be Monday mornings, early evenings (every day) and Fridays and Saturdays from late afternoon until the early hours of the next morning. Although we do our best to provide more staff at these times, the demand is sometimes very high indeed. If you want to avoid the call queues that many of us are familiar with from our experiences of call centres, it’s worth avoiding these peak times.
   
   
3. Your call is important to us especially if it’s about police business. However, many people call the police to ask about the weather, shopping times, road closures, railway timetables and so on. Whilst we always try our best to help, we would ask that you consider first whether or not your question is really a police one.   
   
   

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Lothian and Borders Police Stations

Central Edinburgh / Western Edinburgh / Eastern Edinburgh / East & Midlothian / West Lothian / The Scottish Borders

Central Edinburgh - 'A' Division

Gayfield Square Police Station
2 Gayfield Square EDINBURGH EH1 3NW. Tel. No. 0131 556-9270

West End Police Station
3-5 Torphicen Place EDINBURGH EH3 8DY. Tel. No. 0131 229-2323

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Northern Edinburgh

Leith Police Station
Queen Charlotte Street Edinburgh, EH6 7EY. Tel. No. 0131 554-9350

Drylaw Mains Police Station
701 Ferry Road EDINBURGH EH4 2TY. Tel. No. 0131 343-3171

Southern Edinburgh

St. Leonards Police Station
Divisional Headquarters 14 St. Leonards Street EDINBURGH EH8 9QW. Tel. No. 0131 662-5000

Howdenhall Police Station
9 Howdenhall Road EDINBURGH EH16 6TF. Tel. No. 0131 666-2222

Western Edinburgh

Wester Hailes Police Station
49 Dumbryden Drive EDINBURGH EH14 2QR. Tel. No. 0131 442-2626

Corstorphine Police Station
28 Meadowplace Road EDINBURGH EH12 7TZ. Tel. No. 0131 334-4900

Oxgangs Police Station
270 Oxgangs Road North EDINBURGH EH13 9NB. Tel. No. 0131 441-1518

Balerno Police Station
15 Bridge Road BALERNO EH14 7AQ. Tel. No. 0131 449-5991

Edinburgh Airport
Airport Police Station, Almond House, Almond Road, Edinburgh Airport, Edinburgh EH12 9DN Tel. No. 0131 333-2724
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South Queensferry Police Station
13 Hopetoun Road SOUTH QUEENSFERRY EH30 9RB. Tel. No. 0131 331-1798
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Eastern Edinburgh

Portobello Police Station
118 Portobello High Street EDINBURGH EH15 1AL. Tel. No. 0131 669-0581

Craigmillar Police Station
161 Duddingston Road West EDINBURGH EH16 4UY. Tel. No. 0131 661-3362

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East & Midlothian - 'E' Division

East Lothian

Dunbar Police Station
Belhaven Road DUNBAR EH42 1DA. Tel. No. 01368 862718

Haddington Police Station
39-41 Court Street HADDINGTON EH41 3AE. Tel. No. 01620 824101

Musselburgh Police Station
174 High Street MUSSELBURGH EH21 7DZ. Tel. No. 0131 665-9696

North Berwick Police Station
50 High Street NORTH BERWICK EH39 4HQ. Tel. No. 01620 893585

Prestonpans Police Station
6 New Street PRESTONPANS EH32 9JN. Tel. No. 01875 810250

Tranent Police Station
113 High Street TRANENT EH33 1LW. Tel. No. 01875 610333

Midlothian

Bonnyrigg Police Station
121 Dobbies Road BONNYRIGG EH19 2AU. Tel. No. 0131 663-9221

Dalkeith Police Station
Divisional Headquarters Newbattle Road DALKEITH EH22 3AX. Tel. No. 0131 663-2855

Gorebridge Police Station
35 Hunterfield Road GOREBRIDGE EH23 4TP. Tel. No. 01875 820374

Loanhead Police Station
18 Church Street LOANHEAD EH20 9AB. Tel. No. 0131 440-0506

Newbattle Police Station
15-17 Morris Road NEWTONGRANGE EH22 4ST. Tel. No. 0131 663-2311

Penicuik Police Station
25-27 Bog Road PENICUIK EH26 9BY. Tel. No. 01968 675191

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West Lothian - 'F' Division

Livingston Police Station
West Lothian Civic Centre, Howden Road South, Livingston, West Lothian, EH54 6FF.
Tel. No. 01506 431200

Bathgate Police Station
18 South Bridge Street BATHGATE EH48 1TW. Tel. No. 01506 652323

Armadale Police Station
71 West Main Street ARMADALE EH48 3PZ. Tel. No. 01501 730219

Blackburn Police Station
58 East Main Street BLACKBURN EH47 7QS. Tel. No. 01506 652865

Broxburn Police Station
205a West Main Street BROXBURN EH52 5LJ. Tel. No. 01506 852121

Fauldhouse Police Station
2a Eldrick Avenue FAULDHOUSE EH47 9BB. Tel. No. 01501 770222

Linlithgow Police Station
4 High Street LINLITHGOW EH49 7EQ. Tel. No. 01506 843235

Mid Calder Police Station
27 Market Street MID CALDER EH53 0AL. Tel. No. 01506 881101

West Calder Police Station
9 Polbeth Terrace WEST CALDER EH55 8BH. Tel. No. 01506 871218

Whitburn Police Station
66 West Main Street WHITBURN EH47 0QU. Tel. No. 01501 740222
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The Scottish Borders - 'G' Division

Scottish Borders Area CrimeDesk - 01450 364444

Hawick Police Station
Divisional Headquarters Wilton Hill HAWICK TD9 8BA. Tel. No.01450 375051

Galashiels Police Station
3-4 Bridge Street GALASHIELS TD1 1SP. Tel. No. 01896 752222

Coldstream Police Station
Lennel Road COLDSTREAM TD12 4AX. Tel. No. 01890 882402

Duns Police Station
10 Newtown Street DUNS TD11 3DT. Tel. No. 01361 882222

Eyemouth Police Station
28 Coldingham Road EYEMOUTH TD14 5AW. Tel. No. 01890 750217

Innerleithen Police Station
Peebles Road INNERLEITHEN EH44 6QY. Tel. No. 01896 830217

Jedburgh Police Station
Castlegate JEDBURGH TD8 6AR. Tel. No. 01835 862264

Kelso Police Station
Coal Market KELSO TD5 7AH. Tel. No. 01573 223434

Lauder Police Station
East High Street LAUDER TD2 6RP. Tel. No. 01578 722222

Melrose Police Station
High Street MELROSE TD6 9RY. Tel. No. 01896 822602

Newcastleton Police Station
North Hermitage Street NEWCASTLETON TD9 0RZ. Tel. No. 01387 375222

Peebles Police Station
Rosetta Road PEEBLES EH45 8HH. Tel. No. 01721 720637

Selkirk Police Station
Scotts Place SELKIRK TD7 4DR. Tel. No. 01750 721701

West Linton Police Station
Bogsbank Road WEST LINTON EH46 7EN. Tel. No. 01968 660216
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